Frequently Asked Questions
Discover thoughtful answers to your most common inquiries—whether you’re selecting the perfect size, tracking a cherished order, or learning more about our heirloom-quality children’s jewelry.
Products & Materials
What materials are used in Hearts & Halos jewelry?
Each piece is thoughtfully crafted using premium, hypoallergenic materials—including 14k solid yellow gold, white gold, rose gold, sterling silver, freshwater cultured pearls, genuine diamonds and Swarovski Crystals®. We select only skin-safe, gentle metals to ensure the utmost comfort for your child’s delicate skin.
Is Hearts & Halos jewelry heirloom quality?
Yes. Our pieces are designed not only to dazzle today, but also to be treasured for generations. With proper care, your child’s jewelry can become a lasting keepsake—passed down with love and memory.
Is your jewelry safe for babies and young children?
Absolutely. Every Hearts & Halos creation is meticulously designed with your child’s safety in mind. Our pieces are free of sharp edges and small removable parts, offering beauty and peace of mind in equal measure.
How do I choose the right size for my child?
To ensure a perfect fit, we provide detailed sizing guides for necklaces and bracelets on each product page. These guides are tailored to the unique proportions of little ones, helping you select jewelry that feels as good as it looks.
Care & Maintenance
How should I care for my child’s Hearts & Halos jewelry?
To maintain its lasting brilliance, gently polish each piece with a soft, dry cloth and store in the original box when not in use. We recommend removing jewelry before bathing, swimming, or applying lotions and perfumes, as this helps preserve its natural luster.
Will Hearts & Halos jewelry tarnish or lose its color over time?
Our pieces are crafted from high-quality, tarnish-resistant materials designed to withstand everyday elegance. With mindful care and proper handling, your child’s jewelry will retain its beauty for years to come.
What is the best way to store my child’s jewelry
We suggest storing each piece in its original Hearts & Halos keepsake box or a soft pouch, away from direct sunlight and moisture. For long-term brilliance, keep items separated to prevent tangling or surface scratches—ensuring every piece remains as pristine as the moment it was gifted.
Screw Back Earrings: Safety Meets Elegance
What makes screw back earrings a superior choice for children?
At Hearts & Halos, we believe that beauty should never come at the expense of comfort or safety. Our screw back earrings are thoughtfully designed with the following benefits:
Unlike traditional push-backs or hooks, the screw back mechanism provides a secure, threaded closure that gently locks into place—greatly reducing the risk of accidental loss or dislodging during play or rest.
Young children are naturally inquisitive. Our secure screw backs are designed to remain firmly in place, lowering the risk of earrings becoming detached and posing a potential hazard.
How Do Safety Screw Backs Work?
Putting On Screw Back Earrings
Step 1: Prepare
Ensure your child’s earlobe is clean and dry. Hold the earring gently, with the threaded post visible.
Step 2: Insert with Care
Stabilize your child’s earlobe between your fingers and gently guide the post through the piercing.
Orders & Shipping
When will my order ship?
As a family-owned fine children’s jewelry house, we take great care in preparing your order with love and precision. Most orders ship within 1–2 business days. You’ll receive a shipping confirmation along with a tracking number once your parcel begins its journey to you.
Do you offer international shipping?
Yes, we are delighted to ship worldwide. Our cherished collections can be delivered across the globe—please refer to our Shipping Policy page for estimated delivery times and international rates.
Safety & Allergies
Are your earrings safe for children with sensitive ears?
Absolutely. Our earrings are thoughtfully designed with hypoallergenic, nickel-free materials to ensure comfort and safety for even the most delicate, sensitive ears. We use solid 14k Gold and Sterling Silver to ensure the highest levels of quality.
What ages is your jewelry designed for?
Hearts & Halos offers heirloom-quality jewelry for every stage of childhood, from newborns to teens. Each product listing includes age recommendations to help you find the perfect piece for your little angel.
Returns & Exchanges
What is your return policy?
We want every Hearts & Halos experience to be filled with joy. If you're not completely in love with your purchase, we offer a 30-day return policy on unworn pieces in their original packaging. Simply complete the return form, mail us your item and we will process your return. Visit our Returns page for full instructions.
Can I exchange an item if the size isn’t quite right?
Certainly. We’re happy to offer size exchanges within 30 days of delivery, provided the item remains unworn and in pristine condition. Our team is here to ensure the perfect fit.
Gifting
Do you offer gift packaging?
Yes. Every order is presented in our Complimentary Signature Gift Wrapping, which includes:
• A hand-signed Certificate of Authenticity
• A jewelry box with satin bow
• A soft satin jewelry pouch
• A Hearts & Halos polishing cloth
All beautifully wrapped in our custom tissue and shipped in our elegant, custom-designed mailer box—ready to delight from the moment it arrives.
Can I send jewelry directly as a gift?
Of course. All orders arrive ready to gift with our signature presentation. If you're sending directly to a loved one, rest assured—while we include an order summary, pricing is never displayed. Every package is prepared to make your heartfelt gesture truly unforgettable.